{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10469650","patent":{"patent_number":"US-10469650","title":"Mobile communication device self-service client","assignee":null,"inventors":[],"filing_date":"2019-05-08T00:00:00.000Z","publication_date":"2019-11-05T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04M","H04M","H04W","H04M","H04M"],"num_claims":20,"abstract":"A system for providing targeted customer assistance to a wireless communication service subscriber comprising a mobile communication device comprising a processor; a display, a non-transitory memory, a radio transceiver, and a self-service client application. The client application comprises trigger signatures and phone numbers related to categories of customer service. The client application initiates a self-service session generates a key associated with the service subscriber, locates a log using the key, records current self-service event information, analyzes the self-service event information, wherein analyzing comprises at least determining a category of customer service of the event information. In response to the event information matching at least one trigger signature, selects a phone number associated with the category of customer service, presents the phone number via an embedded API, and calls a group associated with the category by invoking an embedded API of a dialer, wherein the log is transmitted to the group."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Mobile communication device self-service client","description":"A system for providing targeted customer assistance to a wireless communication service subscriber comprising a mobile communication device comprising a processor; a display, a non-transitory memory, ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10469650","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10469650","citation_suggestion":"Patentable. \"Mobile communication device self-service client\" (US-10469650). https://patentable.app/patents/US-10469650","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10469650","json":"https://patentable.app/api/llm-context/US-10469650","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T17:15:59.842Z"}