{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10469662","patent":{"patent_number":"US-10469662","title":"System and method for managing customer interactions in an enterprise","assignee":null,"inventors":[],"filing_date":"2014-06-09T00:00:00.000Z","publication_date":"2019-11-05T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","G06Q","H04M","H04M","H04M"],"num_claims":20,"abstract":"An automated system of an enterprise is disclosed for managing a communication session with a customer of the enterprise. The automated system includes a monitoring module configured to monitor one or more attributes associated with the communication session. The automated system further includes an analysis module configured to determine a plurality of resources required for managing the communication session based on the attributes. The automated system further includes a management module configured to manage allocation of the resources for the communication session, wherein the allocation is refined during the communication session based on the attributes."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for managing customer interactions in an enterprise","description":"An automated system of an enterprise is disclosed for managing a communication session with a customer of the enterprise. The automated system includes a monitoring module configured to monitor one or","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10469662","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10469662","citation_suggestion":"Patentable. \"System and method for managing customer interactions in an enterprise\" (US-10469662). https://patentable.app/patents/US-10469662","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10469662","json":"https://patentable.app/api/llm-context/US-10469662","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T23:28:13.995Z"}