{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10469665","patent":{"patent_number":"US-10469665","title":"Workflow based communications routing","assignee":null,"inventors":[],"filing_date":"2016-11-01T00:00:00.000Z","publication_date":"2019-11-05T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06F","G06N","G06N","G06Q","H04L","H04L","H04L","H04L","H04L","H04L","H04M","H04M","H04M","G06F","G06N"],"num_claims":20,"abstract":"Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Workflow based communications routing","description":"Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the comp","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10469665","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10469665","citation_suggestion":"Patentable. \"Workflow based communications routing\" (US-10469665). https://patentable.app/patents/US-10469665","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10469665","json":"https://patentable.app/api/llm-context/US-10469665","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T11:12:57.976Z"}