{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10474673","patent":{"patent_number":"US-10474673","title":"Methods and apparatus for performing machine learning to improve capabilities of an artificial intelligence (AI) entity used for online communications","assignee":null,"inventors":[],"filing_date":"2017-03-28T00:00:00.000Z","publication_date":"2019-11-12T00:00:00.000Z","cpc_codes":["G06F","G06F","G06N","G06N","H04L","H04L","H04L","G06N"],"num_claims":20,"abstract":"A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity comprising a processor and a memory element configured to store a database of query answers; receives a user input query transmitted via the first communication connection; performs a lookup in the database of query answers, to locate a query answer corresponding to the user input query; when unable to locate a query answer, establishes a second communication connection for online chat between the user interface and a live agent interface that transmits responses dynamically provided by a human operator; evaluates a chat between the user interface and the live agent interface; identifies an answer to the user input query, based on evaluating the chat; and stores the answer to be provided by the AI entity in the future."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Methods and apparatus for performing machine learning to improve capabilities of an artificial intelligence (AI) entity used for online communications","description":"A method for providing query responses to a user via online chat establishes a first communication connection for online chat between a user interface and an artificial intelligence (AI) entity compri","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10474673","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10474673","citation_suggestion":"Patentable. \"Methods and apparatus for performing machine learning to improve capabilities of an artificial intelligence (AI) entity used for online communications\" (US-10474673). https://patentable.app/patents/US-10474673","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10474673","json":"https://patentable.app/api/llm-context/US-10474673","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T15:57:52.013Z"}