{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10477018","patent":{"patent_number":"US-10477018","title":"Management of agent sessions for omnichannel predictive outbound","assignee":null,"inventors":[],"filing_date":"2017-12-19T00:00:00.000Z","publication_date":"2019-11-12T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","G06N","G06Q","H04M","H04M","H04M"],"num_claims":17,"abstract":"As “call centers” continue to be replaced with omnichannel contact centers, managing a plurality of simultaneous media channels becomes more important. Contacting a customer on one channel and, at the customer or agent's request, initiating a second channel that delays the interaction will having limited acceptance and, in some jurisdictions, may be illegal. By nailing-up an agent half-communication with a number of channels, agents maintain a perpetual connection comprising an agent half-communication to a server, such as one serving as a media anchor point, share point, etc. The customer half-connection is established to a server and the agent, already connected, is joined. As a result, the customer experiences a greatly reduced delay between the time they answer and being greeted by an agent, regardless of the media type or types utilized."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Management of agent sessions for omnichannel predictive outbound","description":"As “call centers” continue to be replaced with omnichannel contact centers, managing a plurality of simultaneous media channels becomes more important. Contacting a customer on one channel and, at the","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10477018","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10477018","citation_suggestion":"Patentable. \"Management of agent sessions for omnichannel predictive outbound\" (US-10477018). https://patentable.app/patents/US-10477018","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10477018","json":"https://patentable.app/api/llm-context/US-10477018","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T01:54:36.797Z"}