{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10477028","patent":{"patent_number":"US-10477028","title":"System for processing voice responses using a natural language processing engine","assignee":null,"inventors":[],"filing_date":"2018-07-13T00:00:00.000Z","publication_date":"2019-11-12T00:00:00.000Z","cpc_codes":["G06F","H04M","G06F","G10L","G10L","G10L","H04M","G10L","H04M"],"num_claims":20,"abstract":"A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. The system receives a call from a user and issues a query in response to the call. The system receives an utterance from the user in response to the user and determines whether the utterance matches a pre-defined response. If there is no match, the system analyzes the utterance with a pre-defined statistical language model and identifies a service tag for the utterance. The system then associates the utterance with the service tag and a self-service routine that is associated with the call. The system identifies an action from the correlation table that correlates to the service tag and the self-service routine."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System for processing voice responses using a natural language processing engine","description":"A system for processing voice responses is disclosed. The system is configured to store a correlation table identifying relationships between self-service routines, tags, and corresponding actions. Th","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10477028","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10477028","citation_suggestion":"Patentable. \"System for processing voice responses using a natural language processing engine\" (US-10477028). https://patentable.app/patents/US-10477028","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10477028","json":"https://patentable.app/api/llm-context/US-10477028","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T21:00:03.960Z"}