{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10484643","patent":{"patent_number":"US-10484643","title":"Intelligent contact recording in a virtual reality contact center","assignee":null,"inventors":[],"filing_date":"2016-11-10T00:00:00.000Z","publication_date":"2019-11-19T00:00:00.000Z","cpc_codes":["H04N","G06F","G06F","G06T"],"num_claims":20,"abstract":"As technology advances, customer-agent interactions require adoption of the new technologies to remain useful to customers and cost effective to contact centers. Virtual reality technology allows a customer to virtually tour a remote location and optionally interact with an agent during the virtual tour. The agent and/or customer may select virtual reality elements, including a recording of the interaction itself, to be triggered upon the customer, with a location enabled customer device, being located in the real-world at a corresponding virtual location in which the virtual reality element was created. The virtual reality element may be automatically presented and the presentation may be a full virtual reality presentation, an augmented reality presentation, or a converted presentation, such as to a more conventional format."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Intelligent contact recording in a virtual reality contact center","description":"As technology advances, customer-agent interactions require adoption of the new technologies to remain useful to customers and cost effective to contact centers. Virtual reality technology allows a cu","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10484643","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10484643","citation_suggestion":"Patentable. \"Intelligent contact recording in a virtual reality contact center\" (US-10484643). https://patentable.app/patents/US-10484643","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10484643","json":"https://patentable.app/api/llm-context/US-10484643","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T09:40:09.617Z"}