{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10489792","patent":{"patent_number":"US-10489792","title":"Maintaining quality of customer support messages","assignee":null,"inventors":[],"filing_date":"2018-01-05T00:00:00.000Z","publication_date":"2019-11-26T00:00:00.000Z","cpc_codes":["G06Q","G06N","G06N","G06N","G06N","G06N","G06N","G06N"],"num_claims":21,"abstract":"A company may desire to maintain a quality level for messages sent by customer service representatives to customers. The company may receive a message input by a customer service representative, modify the message with one or more neural networks, and transmit the modified message to a customer. To modify a message, an input vector may be created for each word of the message where the input vector is created using a word embedding of the word and a feature vector that represents the characters of the word. The input vectors for the words of the message may be sequentially processed with an encoding neural network to compute a message encoding vector that represents the message. The message encoding vector may then be processed by a decoding neural network to sequentially generate the words of a modified message. The modified message may then be transmitted to the customer."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Maintaining quality of customer support messages","description":"A company may desire to maintain a quality level for messages sent by customer service representatives to customers. The company may receive a message input by a customer service representative, modif","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10489792","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10489792","citation_suggestion":"Patentable. \"Maintaining quality of customer support messages\" (US-10489792). https://patentable.app/patents/US-10489792","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10489792","json":"https://patentable.app/api/llm-context/US-10489792","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T09:17:15.769Z"}