{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10490191","patent":{"patent_number":"US-10490191","title":"Interacting with a user device to provide automated testing of a customer service representative","assignee":null,"inventors":[],"filing_date":"2019-01-31T00:00:00.000Z","publication_date":"2019-11-26T00:00:00.000Z","cpc_codes":["G10L","G06N","G06N","G06Q","G06Q","G10L","G10L","H04M","G10L"],"num_claims":20,"abstract":"A device obtains information concerning a plurality of customer service representatives to identify a customer service representative and a user device associated with the customer service representative. The device selects a test issue of a plurality of test issues to be presented to the customer service representative, and, based on the test issue, a virtual assistant to converse with the customer service representative. The device initiates, based on an availability of the user device, a communication session with the user device, and causes the virtual assistant to converse with the customer service representative regarding the test issue. The device obtains data concerning a performance of the customer service representative during the communication session, processes the data using a machine learning model to determine a performance score for the customer service representative, and causes, based on the performance score for the customer service representative, at least one action to be performed."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Interacting with a user device to provide automated testing of a customer service representative","description":"A device obtains information concerning a plurality of customer service representatives to identify a customer service representative and a user device associated with the customer service representat","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10490191","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10490191","citation_suggestion":"Patentable. \"Interacting with a user device to provide automated testing of a customer service representative\" (US-10490191). https://patentable.app/patents/US-10490191","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10490191","json":"https://patentable.app/api/llm-context/US-10490191","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T01:36:27.583Z"}