{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10511717","patent":{"patent_number":"US-10511717","title":"Directed customer support","assignee":null,"inventors":[],"filing_date":"2016-05-20T00:00:00.000Z","publication_date":"2019-12-17T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04W"],"num_claims":27,"abstract":"Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Directed customer support","description":"Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user accou","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10511717","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10511717","citation_suggestion":"Patentable. \"Directed customer support\" (US-10511717). https://patentable.app/patents/US-10511717","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10511717","json":"https://patentable.app/api/llm-context/US-10511717","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T08:43:49.724Z"}