{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10515630","patent":{"patent_number":"US-10515630","title":"Analysis of a topic in a communication relative to a characteristic of the communication","assignee":null,"inventors":[],"filing_date":"2019-06-27T00:00:00.000Z","publication_date":"2019-12-24T00:00:00.000Z","cpc_codes":["G06F","G06F","G06N","G06Q","G06Q","G10L","G10L","G10L","H04M","G06N","G06N","G06N","G06N","G10L","H04M","H04M"],"num_claims":20,"abstract":"A device monitors a communication between a user associated with a user device and a service representative associated with a service representative device, and causes a natural language processing model to perform a natural language processing analysis of a user input of the communication to identify a topic associated with the communication. The device determines a first score associated with the topic, and determines a second score associated with enabling the communication, where the first score and second score indicate a service performance score of an entity. The device causes a sentiment analysis model to perform a sentiment analysis of the communication to determine a sentiment score indicating a level of satisfaction the user has relative to the topic. The device updates a transaction protocol associated with the topic based on the service performance score, and/or updates a communication processing protocol associated with the communication based on the sentiment score."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Analysis of a topic in a communication relative to a characteristic of the communication","description":"A device monitors a communication between a user associated with a user device and a service representative associated with a service representative device, and causes a natural language processing mo","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10515630","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10515630","citation_suggestion":"Patentable. \"Analysis of a topic in a communication relative to a characteristic of the communication\" (US-10515630). https://patentable.app/patents/US-10515630","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10515630","json":"https://patentable.app/api/llm-context/US-10515630","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T20:12:02.046Z"}