{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10516706","patent":{"patent_number":"US-10516706","title":"Systems and methods for providing automated progress updates in a contact center","assignee":null,"inventors":[],"filing_date":"2017-08-17T00:00:00.000Z","publication_date":"2019-12-24T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04L","H04L","H04L","H04M"],"num_claims":20,"abstract":"Providing automated progress updates in a contact center including detecting an activity by a resource of the contact center related to a customer interaction occurring via a customer communications channel between the resource and a customer. The activity comprises an interaction between the resource and one or more additional resources associated with the contact center occurring via a second communications channel. In response to detecting the activity by the resource, a notification comprising a progress update related to the customer interaction is automatically generated. The notification is transmitted, via the customer communications channel, to a customer device associated with the customer interaction."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Systems and methods for providing automated progress updates in a contact center","description":"Providing automated progress updates in a contact center including detecting an activity by a resource of the contact center related to a customer interaction occurring via a customer communications c","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10516706","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10516706","citation_suggestion":"Patentable. \"Systems and methods for providing automated progress updates in a contact center\" (US-10516706). https://patentable.app/patents/US-10516706","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10516706","json":"https://patentable.app/api/llm-context/US-10516706","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:07:18.622Z"}