{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10529030","patent":{"patent_number":"US-10529030","title":"System and method for labeling messages from customer-agent interactions on social media to identify an issue and a response","assignee":null,"inventors":[],"filing_date":"2015-01-09T00:00:00.000Z","publication_date":"2020-01-07T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","G06Q","H04L","H04L","H04L"],"num_claims":8,"abstract":"A system, method and non-transitory computer readable medium for labeling a plurality of messages from a customer-agent interaction on a social media service to identify an issue and a response are disclosed. For example, the system includes a conversation interface, a conversation database coupled to the conversation interface, a conversation analysis server coupled to the conversation database and a conversation knowledge repository coupled to the conversation analysis server. The conversation analysis server includes a preprocessing module, a dialogue act analysis module, an issue status analysis module and an issue/response identification module."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for labeling messages from customer-agent interactions on social media to identify an issue and a response","description":"A system, method and non-transitory computer readable medium for labeling a plurality of messages from a customer-agent interaction on a social media service to identify an issue and a response are di","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10529030","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10529030","citation_suggestion":"Patentable. \"System and method for labeling messages from customer-agent interactions on social media to identify an issue and a response\" (US-10529030). https://patentable.app/patents/US-10529030","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10529030","json":"https://patentable.app/api/llm-context/US-10529030","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T09:23:01.069Z"}