{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10530928","patent":{"patent_number":"US-10530928","title":"Answering machine detection (“AMD”) for a contact center by using AMD meta-data","assignee":null,"inventors":[],"filing_date":"2017-03-15T00:00:00.000Z","publication_date":"2020-01-07T00:00:00.000Z","cpc_codes":["H04M","G10L","G10L","H04M","H04M","G10L","G10L","H04M"],"num_claims":20,"abstract":"Answering machine detection (“AMD”) processes in a contact center are improved by obtaining and storing AMD meta-data about a known greeting from an automatic voice messaging capability (“AVMC”) on a telephone call to a known number. The AMD meta-data is used in subsequent calls to that known number and the greeting detected is analyzed using the AMD meta-data to make a comparison determination if AMD meta-data obtained from the current greeting matches that stored so as to determine whether the current greeting originated from an AVMC or from a live person. In certain embodiments, a real-time speech analytics (“RTSA”) system is used for processing the greeting to obtain the AMD meta-data which is stored and used when comparing subsequently obtained AMD meta-data. Calls to telephone numbers for which there is no stored AMD meta-data results in analyzing the greeting in order to obtain and store AMD meta-data."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Answering machine detection (“AMD”) for a contact center by using AMD meta-data","description":"Answering machine detection (“AMD”) processes in a contact center are improved by obtaining and storing AMD meta-data about a known greeting from an automatic voice messaging capability (“AVMC”) on a ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10530928","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10530928","citation_suggestion":"Patentable. \"Answering machine detection (“AMD”) for a contact center by using AMD meta-data\" (US-10530928). https://patentable.app/patents/US-10530928","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10530928","json":"https://patentable.app/api/llm-context/US-10530928","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T01:33:58.391Z"}