{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10535072","patent":{"patent_number":"US-10535072","title":"Stranded asset management in customer service call centers","assignee":null,"inventors":[],"filing_date":"2018-11-05T00:00:00.000Z","publication_date":"2020-01-14T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A method, system and computer-readable storage medium provide for managing stranded assets of a customer service call center. The system includes an interface component that identifies an opportunity event of an established customer service session initiated by a user that is in a waiting queue for a customer service representative. The system includes an ingestion component that ingests one or more characteristics of the opportunity event that characterize at least one of: (i) the identity of the user; (ii) subject of the established customer service session; and (iii) situational context of the user. The system includes a correlation component that correlates the one or more ingested characteristics and an estimated duration of the waiting queue with at least one transaction-related content item. The system includes a publishing component that publishes a selected transaction-related content item via the established customer service session to the user while in the waiting queue."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Stranded asset management in customer service call centers","description":"A method, system and computer-readable storage medium provide for managing stranded assets of a customer service call center. The system includes an interface component that identifies an opportunity ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10535072","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10535072","citation_suggestion":"Patentable. \"Stranded asset management in customer service call centers\" (US-10535072). https://patentable.app/patents/US-10535072","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10535072","json":"https://patentable.app/api/llm-context/US-10535072","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T16:21:17.799Z"}