{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-10541887","patent":{"patent_number":"US-10541887","title":"Characterization and assessment of information technology service events","assignee":null,"inventors":[],"filing_date":"2017-11-30T00:00:00.000Z","publication_date":"2020-01-21T00:00:00.000Z","cpc_codes":["H04L","H04L","H04L","H04L","H04L","H04L"],"num_claims":17,"abstract":"As disclosed herein an information technology service ticket characterization method includes receiving tickets from one or more client devices during a time period, determining focus windows within the time period where each focus window includes an event window, identifying tickets received within the focus windows, determining a proportion of identified tickets that are related to a service event, and based on the proportion of identified tickets that are related to the service event, assessing the quality of the service event. A corresponding system and computer program product are also disclosed herein."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Characterization and assessment of information technology service events","description":"As disclosed herein an information technology service ticket characterization method includes receiving tickets from one or more client devices during a time period, determining focus windows within t","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-10541887","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-10541887","citation_suggestion":"Patentable. \"Characterization and assessment of information technology service events\" (US-10541887). https://patentable.app/patents/US-10541887","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-10541887","json":"https://patentable.app/api/llm-context/US-10541887","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T10:00:10.324Z"}