{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11237936","patent":{"patent_number":"US-11237936","title":"Secure system data collection using call home feature","assignee":null,"inventors":[],"filing_date":"2018-08-12T00:00:00.000Z","publication_date":"2022-02-01T00:00:00.000Z","cpc_codes":["G06F","H04L","G06F","G06F","G06F","H04L","G06F","G06F"],"num_claims":20,"abstract":"A method to securely collect diagnostic information from an IT product is disclosed. In one embodiment, such a method includes contacting, by an IT product, an external service provider. Upon contacting the external service provider, the IT product checks a database of the external service provider to determine if diagnostic information associated with the IT product needs to be collected. If diagnostic information needs to be collected, an authorization request is sent to an administrator of the IT product. If the authorization request is approved, the IT product collects the diagnostic information and transmits the diagnostic information to the external service provider. A corresponding system and computer program product are also disclosed."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Secure system data collection using call home feature","description":"A method to securely collect diagnostic information from an IT product is disclosed. In one embodiment, such a method includes contacting, by an IT product, an external service provider. Upon contacti","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11237936","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11237936","citation_suggestion":"Patentable. \"Secure system data collection using call home feature\" (US-11237936). https://patentable.app/patents/US-11237936","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11237936","json":"https://patentable.app/api/llm-context/US-11237936","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:07:09.301Z"}