{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11238463","patent":{"patent_number":"US-11238463","title":"Intelligent system for online customer assistance","assignee":null,"inventors":[],"filing_date":"2020-05-12T00:00:00.000Z","publication_date":"2022-02-01T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06F","G06F","G06N","G06Q","G06Q","G06N","G06Q","G06Q"],"num_claims":21,"abstract":"A computer-implemented systems and methods for online customer assistance are disclosed. The computer-implemented system comprises a user interface, a memory storing instructions, and at least one processor. The at least one processor may be configured to execute instructions to receive a request for assistance from a customer via the user interface, identify at least one last-ordered product, and aggregate customer specific information, one or more previously-ordered products, and the customer specific information that may include product delivery information. Furthermore, the at least one processor may be configured to execute instructions to determine an action pattern of the customer for the at least one last-ordered product, assigning a priority to the order for the at least one last-ordered product or previously-ordered products, determine a response to the customer based on the priority of the order, and provide the response to the request from the customer device via the user interface."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Intelligent system for online customer assistance","description":"A computer-implemented systems and methods for online customer assistance are disclosed. The computer-implemented system comprises a user interface, a memory storing instructions, and at least one pro","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11238463","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11238463","citation_suggestion":"Patentable. \"Intelligent system for online customer assistance\" (US-11238463). https://patentable.app/patents/US-11238463","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11238463","json":"https://patentable.app/api/llm-context/US-11238463","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:05:28.736Z"}