{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11240374","patent":{"patent_number":"US-11240374","title":"Call processing method and apparatus, server, storage medium, and system","assignee":null,"inventors":[],"filing_date":"2020-08-18T00:00:00.000Z","publication_date":"2022-02-01T00:00:00.000Z","cpc_codes":["H04M","H04M","G06F","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":22,"abstract":"Example embodiments of this disclosure provide a method, an apparatus, a server, a storage medium, and a system for call processing. The method includes: monitoring, in real time, a call processing process of an artificial intelligence AI robot, to obtain an interaction text of the call, where the interaction text includes a recognition result of a user question and a reply to the user question; obtaining a service level value of the AI robot for the call based on the obtained interaction text; and when the service level value meets a first condition, performing an intervention operation on the call by using a target agent device."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Call processing method and apparatus, server, storage medium, and system","description":"Example embodiments of this disclosure provide a method, an apparatus, a server, a storage medium, and a system for call processing. The method includes: monitoring, in real time, a call processing pr","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11240374","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11240374","citation_suggestion":"Patentable. \"Call processing method and apparatus, server, storage medium, and system\" (US-11240374). https://patentable.app/patents/US-11240374","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11240374","json":"https://patentable.app/api/llm-context/US-11240374","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T09:43:26.880Z"}