{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11245789","patent":{"patent_number":"US-11245789","title":"Automatically updating a record in a customer relationship management (CRM) database based on video information extracted from a video call","assignee":null,"inventors":[],"filing_date":"2020-05-14T00:00:00.000Z","publication_date":"2022-02-08T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06F","G06Q","G10L","H04M","H04M","G10L","H04M","H04M","H04M"],"num_claims":20,"abstract":"An intelligent transcription and automated record generation system and method are provided in which a record identification module can identify, based on call data from a video call, a record in a customer relationship management (CRM) database that is relevant to the video call. An image recognition and video extraction module can process a video stream that includes video information from the video call to extract relevant portions of the video information that are relevant to the record as extracted video information. A record updater module can automatically modify the record at the CRM database to include at least part of the extracted video information as part of the record."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Automatically updating a record in a customer relationship management (CRM) database based on video information extracted from a video call","description":"An intelligent transcription and automated record generation system and method are provided in which a record identification module can identify, based on call data from a video call, a record in a cu","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11245789","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11245789","citation_suggestion":"Patentable. \"Automatically updating a record in a customer relationship management (CRM) database based on video information extracted from a video call\" (US-11245789). https://patentable.app/patents/US-11245789","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11245789","json":"https://patentable.app/api/llm-context/US-11245789","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T11:21:05.043Z"}