{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11245795","patent":{"patent_number":"US-11245795","title":"System and method of running an agent guide script-flow in an employee desktop web client","assignee":null,"inventors":[],"filing_date":"2020-10-07T00:00:00.000Z","publication_date":"2022-02-08T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06Q","G06Q","H04L","H04L","H04M","H04M","H04M"],"num_claims":20,"abstract":"In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clients they can follow a script-flow which will guide the agent through the interaction through a series of menu selections and automated sets of instructions. This feature of the government engagement management system allows existing customer investment from the rich desktop client or non-web client in developing specific scripts, that can also now function in the web client atmosphere. This system and method also enables an agent to handle calls with the web client more efficiently, and allows agents on the web client to automatically classify."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method of running an agent guide script-flow in an employee desktop web client","description":"In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented. In such a system and method, when agents create interactions with clie","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11245795","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11245795","citation_suggestion":"Patentable. \"System and method of running an agent guide script-flow in an employee desktop web client\" (US-11245795). https://patentable.app/patents/US-11245795","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11245795","json":"https://patentable.app/api/llm-context/US-11245795","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:46:35.079Z"}