{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11250348","patent":{"patent_number":"US-11250348","title":"System, method, and computer program for automatically determining customer issues and resolving issues using graphical user interface (GUI) based interactions with a chatbot","assignee":null,"inventors":[],"filing_date":"2018-12-06T00:00:00.000Z","publication_date":"2022-02-15T00:00:00.000Z","cpc_codes":["G06N","G06F","G06N","G06Q","H04L","H04L"],"num_claims":5,"abstract":"A system, method, and computer program product are provided for automatically determining customer issues and resolving issues using graphical user interface (GUI) based interactions with a chatbot. In operation, a system implements a self-learning algorithm that keeps track of all activities and usages associated with a subscriber account. Further, the system prepares storylines based on the activities and usages. The storylines are used to automatically create hypothetical issues that a subscriber associated with the subscriber account may be facing. The system also provides a GUI based chat option to the subscriber to communicate with a chatbot. The GUI based chat option includes a graphical representation of created hypothetical issues, and also suggests solutions to the hypothetical issues."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System, method, and computer program for automatically determining customer issues and resolving issues using graphical user interface (GUI) based interactions with a chatbot","description":"A system, method, and computer program product are provided for automatically determining customer issues and resolving issues using graphical user interface (GUI) based interactions with a chatbot. I","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11250348","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11250348","citation_suggestion":"Patentable. \"System, method, and computer program for automatically determining customer issues and resolving issues using graphical user interface (GUI) based interactions with a chatbot\" (US-11250348). https://patentable.app/patents/US-11250348","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11250348","json":"https://patentable.app/api/llm-context/US-11250348","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T16:38:03.524Z"}