{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11257096","patent":{"patent_number":"US-11257096","title":"Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application","assignee":null,"inventors":[],"filing_date":"2018-10-30T00:00:00.000Z","publication_date":"2022-02-22T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06Q","H04L","H04M","H04M","H04M","H04M","H04M","H04M","H04W","H04M","H04M","H04M","H04M"],"num_claims":17,"abstract":"A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer call center server and identifying and authorizing the user from the received inquiry. The method may also provide retrieving a user profile from memory that includes history information based on previous interactions between the user device and the customer call center server and calculating a prediction as to a purpose for the inquiry. The prediction may be based on user profile history, social networking profile information, recent transactions, etc. The method may also provide transmitting a response to the inquiry based on the calculated prediction."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application","description":"A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry from a user device at a customer","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11257096","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11257096","citation_suggestion":"Patentable. \"Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application\" (US-11257096). https://patentable.app/patents/US-11257096","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11257096","json":"https://patentable.app/api/llm-context/US-11257096","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T12:25:22.418Z"}