{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11257496","patent":{"patent_number":"US-11257496","title":"Method and apparatus for facilitating persona-based agent interactions with online visitors","assignee":null,"inventors":[],"filing_date":"2019-09-26T00:00:00.000Z","publication_date":"2022-02-22T00:00:00.000Z","cpc_codes":["G10L","G06F","G06N","G06N","G06N","G06N","G10L","G10L","G10L","G10L","G06F","G06N","G10L","G10L","G10L"],"num_claims":20,"abstract":"A method and apparatus for facilitating persona-based agent interactions with online visitors is disclosed. A plurality of persona related attributes is extracted from a textual transcript of each interaction between an agent of an enterprise and an online visitor. A feature vector data representation is generated based on the plurality of persona related attributes extracted from each interaction to configure a plurality of feature vector data representations. The plurality of feature vector data representations is classified based on a plurality of persona-based clusters, which enables classification of the plurality of online visitors into the plurality of persona-based clusters. A learning model is trained for each persona-based cluster using utterances of online visitors classified into a respective persona-based cluster. The learning model is trained to mimic a visitor persona representative of the respective persona-based cluster. The trained learning model is configured to facilitate the persona-based agent interactions with the online visitors."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and apparatus for facilitating persona-based agent interactions with online visitors","description":"A method and apparatus for facilitating persona-based agent interactions with online visitors is disclosed. A plurality of persona related attributes is extracted from a textual transcript of each int","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11257496","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11257496","citation_suggestion":"Patentable. \"Method and apparatus for facilitating persona-based agent interactions with online visitors\" (US-11257496). https://patentable.app/patents/US-11257496","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11257496","json":"https://patentable.app/api/llm-context/US-11257496","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T15:34:09.547Z"}