{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11257499","patent":{"patent_number":"US-11257499","title":"Promise management apparatus and method","assignee":null,"inventors":[],"filing_date":"2019-10-25T00:00:00.000Z","publication_date":"2022-02-22T00:00:00.000Z","cpc_codes":["G10L","G10L","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"Method for managing a promises management apparatus comprises automatically transcribing, using an automatic speech recognition engine, a call between a caller and an agent, based on real-time call stream of the call, wherein the caller calls the agent for resolution of a concern using the promises management apparatus. The method comprises automatically extracting, using a natural language processing engine, in real-time a promise made by the agent to the caller based on the transcript of the call, generating promises data by assigning an agent, a type, a timeline, an action, and a mode of execution to the promise, and storing the promises data in a datastore."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Promise management apparatus and method","description":"Method for managing a promises management apparatus comprises automatically transcribing, using an automatic speech recognition engine, a call between a caller and an agent, based on real-time call st","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11257499","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11257499","citation_suggestion":"Patentable. \"Promise management apparatus and method\" (US-11257499). https://patentable.app/patents/US-11257499","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11257499","json":"https://patentable.app/api/llm-context/US-11257499","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T21:46:08.425Z"}