{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11258906","patent":{"patent_number":"US-11258906","title":"System and method of real-time wiki knowledge resources","assignee":null,"inventors":[],"filing_date":"2020-07-27T00:00:00.000Z","publication_date":"2022-02-22T00:00:00.000Z","cpc_codes":["H04M","G06Q","G06Q","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A system and method are disclosed for recommending a resource to a customer service representative that includes one or more databases that store data describing electronic communication between one or more customer system communication devices and one or more service center communication devices. Embodiments further include a computer coupled with one or more databases and configured to monitor communication activity to determine whether a customer service ticket has been opened between one or more customer system communication devices and one or more service center communication devices and determine a customer service representative score based on one or more customer service representative ranking factors."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method of real-time wiki knowledge resources","description":"A system and method are disclosed for recommending a resource to a customer service representative that includes one or more databases that store data describing electronic communication between one o","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11258906","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11258906","citation_suggestion":"Patentable. \"System and method of real-time wiki knowledge resources\" (US-11258906). https://patentable.app/patents/US-11258906","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11258906","json":"https://patentable.app/api/llm-context/US-11258906","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T09:17:23.698Z"}