{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11264012","patent":{"patent_number":"US-11264012","title":"Network topology determination and configuration from aggregated sentiment indicators","assignee":null,"inventors":[],"filing_date":"2019-12-31T00:00:00.000Z","publication_date":"2022-03-01T00:00:00.000Z","cpc_codes":["H04L","G06F","G06V","G06V","G10L","G10L","G10L","G10L","H04L","G10L","H04L"],"num_claims":20,"abstract":"Conversations between agents of a contact center and a customer are often transcribed so that text is maintained. However, text conversations consist only of text and omit significant portions of a conversation that are conveyed outside of the specific words spoken. By determining the emotion, tone, or other aspect in a conversation, which may contradict the text content, a data structure may be maintained such that the textual content is annotated with emotion or tonal information and/or utilized in a routing decision to cause a communication network to be altered, such as to include at least one additional node based upon a particular emotion or tone."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Network topology determination and configuration from aggregated sentiment indicators","description":"Conversations between agents of a contact center and a customer are often transcribed so that text is maintained. However, text conversations consist only of text and omit significant portions of a co","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11264012","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11264012","citation_suggestion":"Patentable. \"Network topology determination and configuration from aggregated sentiment indicators\" (US-11264012). https://patentable.app/patents/US-11264012","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11264012","json":"https://patentable.app/api/llm-context/US-11264012","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T17:07:21.785Z"}