{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11265421","patent":{"patent_number":"US-11265421","title":"Techniques for estimating expected performance in a task assignment system","assignee":null,"inventors":[],"filing_date":"2020-07-16T00:00:00.000Z","publication_date":"2022-03-01T00:00:00.000Z","cpc_codes":["H04M","G06Q","H04M","H04M","H04M"],"num_claims":24,"abstract":"Techniques for estimating expected performance of a task assignment strategy in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method comprising receiving, by at least one computer processor communicatively coupled to a task assignment system, a plurality of historical agent task assignments; determining, by the at least one computer processor, a sample of the plurality based on a strategy for pairing agents with tasks; determining, by the at least one computer processor, an expected performance of the strategy based on the sample; outputting, by the at least one computer processor, the expected performance; and optimizing, by the at least one computer processor, the performance of the task assignment system based on the expected performance."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Techniques for estimating expected performance in a task assignment system","description":"Techniques for estimating expected performance of a task assignment strategy in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method compris","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11265421","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11265421","citation_suggestion":"Patentable. \"Techniques for estimating expected performance in a task assignment system\" (US-11265421). https://patentable.app/patents/US-11265421","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11265421","json":"https://patentable.app/api/llm-context/US-11265421","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T08:30:43.573Z"}