{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11270235","patent":{"patent_number":"US-11270235","title":"Routing system to connect a user with a qualified agent","assignee":null,"inventors":[],"filing_date":"2018-10-02T00:00:00.000Z","publication_date":"2022-03-08T00:00:00.000Z","cpc_codes":["G06Q","G06Q","H04L","H04L","H04L","H04L"],"num_claims":20,"abstract":"Certain aspects of the present disclosure provide techniques for providing a routing system to a user of a product. An example technique includes receiving from a user of a product a query and a personal ID. Based on the personal ID of the user, the user's profile is retrieved which comprises user attribute data, a clickstream history of the user, and a product SKU of the product. Based on the query and the user profile, processed user data is generated. Additionally, agent profile data for each available agent is retrieved, and based on the user attribute data, the processed user data, and the agent profile data of each agent, a predicted quality score is generated for each agent. The agent with the highest predicted quality score is determined, and the user is routed to the agent with the highest predicted quality score."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Routing system to connect a user with a qualified agent","description":"Certain aspects of the present disclosure provide techniques for providing a routing system to a user of a product. An example technique includes receiving from a user of a product a query and a perso","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11270235","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11270235","citation_suggestion":"Patentable. \"Routing system to connect a user with a qualified agent\" (US-11270235). https://patentable.app/patents/US-11270235","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11270235","json":"https://patentable.app/api/llm-context/US-11270235","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T03:57:11.128Z"}