{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11276040","patent":{"patent_number":"US-11276040","title":"Identifying complaints from messages","assignee":null,"inventors":[],"filing_date":"2020-12-22T00:00:00.000Z","publication_date":"2022-03-15T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06N","G06N","G06F","G06F","G06N","G06N","G06N","G06N"],"num_claims":20,"abstract":"Embodiments provide a computer implemented method in a data processing system comprising a processor and a memory comprising instructions, which are executed by the processor to cause the processor to implement the method of identifying negative communications from a plurality of electronic communications, including: extracting a plurality of terms from the plurality of electronic communications, wherein the plurality of terms include subjects, action verbs, adjectives and business objects; identifying variations of each term and grouping the variations for each term to form a dictionary; generating a co-occurrence graph to illustrate relationships between different terms in the plurality of terms; assigning each term with an entity type; identifying a negative intent for each business object using the co-occurrence graph; providing one or more semantic rules, and identifying one or more negative communications having the negative intent based on the one or more semantic rules."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Identifying complaints from messages","description":"Embodiments provide a computer implemented method in a data processing system comprising a processor and a memory comprising instructions, which are executed by the processor to cause the processor to","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11276040","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11276040","citation_suggestion":"Patentable. \"Identifying complaints from messages\" (US-11276040). https://patentable.app/patents/US-11276040","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11276040","json":"https://patentable.app/api/llm-context/US-11276040","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T20:30:13.745Z"}