{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11277517","patent":{"patent_number":"US-11277517","title":"Method and system for a scalable computer-telephony integration system","assignee":null,"inventors":[],"filing_date":"2020-10-07T00:00:00.000Z","publication_date":"2022-03-15T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06F","G06Q","G06Q","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"When an incoming call is received from a customer, various aspects may include receiving an indication of availability from several call agents within the computer-telephony integration system and presenting the indications of availability and identification information for each of the call agents on a display. A user control for searching the call agents may also be presented on the display for use by a first call agent to view an indication of availability for a particular call agent. The customer call may then be transferred from the first call agent to the particular call agent in response to the indication of availability identifying the particular call agent as available."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for a scalable computer-telephony integration system","description":"When an incoming call is received from a customer, various aspects may include receiving an indication of availability from several call agents within the computer-telephony integration system and pre","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11277517","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11277517","citation_suggestion":"Patentable. \"Method and system for a scalable computer-telephony integration system\" (US-11277517). https://patentable.app/patents/US-11277517","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11277517","json":"https://patentable.app/api/llm-context/US-11277517","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:14:46.163Z"}