{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11281685","patent":{"patent_number":"US-11281685","title":"Modular communication middleware for data retrieval and presentation","assignee":null,"inventors":[],"filing_date":"2019-03-12T00:00:00.000Z","publication_date":"2022-03-22T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06Q","G06Q","H04M","H04M","H04M"],"num_claims":20,"abstract":"Apparatuses, systems, and methods are provided for a modular communication middleware for data retrieval and presentation. An agent device includes a customer service application and a customer service database. An external telephony system and an application system are provided. The application system includes a data storage and a query component coupleable to the external telephony system. The query component may receive an incoming call from the external telephony system and query the data storage for additional information based at least in part upon the received incoming call. A user interface component may selectively transmit match information to the customer service application for presentation to a user of the customer service application based at least in part upon a result of the query to the data storage."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Modular communication middleware for data retrieval and presentation","description":"Apparatuses, systems, and methods are provided for a modular communication middleware for data retrieval and presentation. An agent device includes a customer service application and a customer servic","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11281685","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11281685","citation_suggestion":"Patentable. \"Modular communication middleware for data retrieval and presentation\" (US-11281685). https://patentable.app/patents/US-11281685","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11281685","json":"https://patentable.app/api/llm-context/US-11281685","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T10:35:19.240Z"}