{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11283739","patent":{"patent_number":"US-11283739","title":"Method, system and apparatus for establishing and monitoring sessions with clients over a communication network","assignee":null,"inventors":[],"filing_date":"2021-03-05T00:00:00.000Z","publication_date":"2022-03-22T00:00:00.000Z","cpc_codes":["H04L","G06F","G06F","G06Q","H04L","H04L","G06F","G06Q"],"num_claims":20,"abstract":"Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultaneous chatting with system's website visitor while responding/submitting tickets/emails and searching through company knowledge base; operator communicating message to another operator directly in active chat session, while message remains hidden to visitors/customers; displaying advertising messages to visitors/customers within chat window during active chat sessions; growing knowledge base by adding information into knowledge base during chat session; providing real-time access to system's website visitor information by seeing the content of visitor's shopping cart or by passing information from system's server into visitor's information located in operator's panel; creating and branding multiple chat windows and selectively linking all or some to the account; tagging and grouping each chat sessions; parent-child ticketing for project management; lead scoring; and mobile live chatting."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method, system and apparatus for establishing and monitoring sessions with clients over a communication network","description":"Systems and methods provide real-time communication between website operators and website visitors including monitoring, gathering, managing and sharing of information. The features include: simultane","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11283739","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11283739","citation_suggestion":"Patentable. \"Method, system and apparatus for establishing and monitoring sessions with clients over a communication network\" (US-11283739). https://patentable.app/patents/US-11283739","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11283739","json":"https://patentable.app/api/llm-context/US-11283739","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T14:30:01.500Z"}