{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11283924","patent":{"patent_number":"US-11283924","title":"System and method for guiding agents in an enterprise over aggregated interactions","assignee":null,"inventors":[],"filing_date":"2014-09-15T00:00:00.000Z","publication_date":"2022-03-22T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06F","G06F","G06F","G06F","G06F","G06F","G06Q","H04L","H04M","H04L","H04L","H04L","H04M","H04M"],"num_claims":20,"abstract":"Contact manager computer system and method to dynamically generate an aggregated context information, including: a monitoring module configured: to monitor a communication session with a customer; to determine one or more communication contexts of the customer; to determine one or more communication contexts of an agent assisting the customer; to obtain customer context information from the one or more determined communication contexts of the customer; to obtain agent context information from the one or more determined communication contexts of the agent; a processor coupled to a memory, the memory configured to store context information under control of the processor; an aggregated context information generation module to generate the aggregated context information from the obtained customer context information and the obtained agent context information; an inference module to create an inference from the aggregated context information; and a display module to display a result of the inference to an agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for guiding agents in an enterprise over aggregated interactions","description":"Contact manager computer system and method to dynamically generate an aggregated context information, including: a monitoring module configured: to monitor a communication session with a customer; to ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11283924","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11283924","citation_suggestion":"Patentable. \"System and method for guiding agents in an enterprise over aggregated interactions\" (US-11283924). https://patentable.app/patents/US-11283924","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11283924","json":"https://patentable.app/api/llm-context/US-11283924","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T21:24:58.192Z"}