{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11283929","patent":{"patent_number":"US-11283929","title":"Identifying unreported issues through customer service interactions and website analytics","assignee":null,"inventors":[],"filing_date":"2019-05-10T00:00:00.000Z","publication_date":"2022-03-22T00:00:00.000Z","cpc_codes":["H04M","G06F","G06F","G06F","G06Q","H04M","G10L","H04M"],"num_claims":20,"abstract":"Identifying unreported issues in computing applications based on customer service interactions and website analytics. A computing system may receive communication data between a CSP and a user. The system may analyze the communication data using an NLP algorithm to identify a plurality of concepts in the communication data. The system may identify, based on the concepts, a target application associated with the communications between the CSP and the user. The system may receive analytics data from a web server hosting the target application and identify a feature of the target application that is not functioning. The system may then assign a priority to the feature of the target application that is not functioning based on a type of the feature and the received analytics data and generate a service issue record for the feature of the target application that is not functioning and the assigned priority."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Identifying unreported issues through customer service interactions and website analytics","description":"Identifying unreported issues in computing applications based on customer service interactions and website analytics. A computing system may receive communication data between a CSP and a user. The sy","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11283929","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11283929","citation_suggestion":"Patentable. \"Identifying unreported issues through customer service interactions and website analytics\" (US-11283929). https://patentable.app/patents/US-11283929","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11283929","json":"https://patentable.app/api/llm-context/US-11283929","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T02:39:39.766Z"}