{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11290597","patent":{"patent_number":"US-11290597","title":"Managing a plurality of topics in a user interaction through a plurality of agents in a contact center","assignee":null,"inventors":[],"filing_date":"2021-03-18T00:00:00.000Z","publication_date":"2022-03-29T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"A computer-implemented process includes receiving an incoming contact at a contact center from a user; identifying a plurality of different portions of the incoming contact, each of a plurality of portions associated with a respective topic; and for each of the different portions, routing that different portion to a respective agent of the contact center based on its associated respective topic. Furthermore, the process includes receiving a respective response from one or more of the respective agents, the respective response pertaining to the different portion routed to that agent; combining the respective response from the one or more of the respective agents to form a first composite response; and forwarding the first composite response to the user."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Managing a plurality of topics in a user interaction through a plurality of agents in a contact center","description":"A computer-implemented process includes receiving an incoming contact at a contact center from a user; identifying a plurality of different portions of the incoming contact, each of a plurality of por","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11290597","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11290597","citation_suggestion":"Patentable. \"Managing a plurality of topics in a user interaction through a plurality of agents in a contact center\" (US-11290597). https://patentable.app/patents/US-11290597","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11290597","json":"https://patentable.app/api/llm-context/US-11290597","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T12:45:44.138Z"}