{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11294913","patent":{"patent_number":"US-11294913","title":"Cognitive classification-based technical support system","assignee":null,"inventors":[],"filing_date":"2018-11-16T00:00:00.000Z","publication_date":"2022-04-05T00:00:00.000Z","cpc_codes":["G06F","G06F","G06F","G06F","G06F","G06F","G06F","G06F","G06F","G06Q"],"num_claims":19,"abstract":"Disclosed embodiments provide techniques for technical support. Previously reported problem reports are analyzed and symptoms are extracted. Solutions are associated with the previously reported problem reports. A newly submitted user problem is analyzed and symptoms are extracted and compared with the symptoms of the previously reported problems. Solutions are then associated with the user problem based on relevance to symptoms, product type, and/or other factors."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Cognitive classification-based technical support system","description":"Disclosed embodiments provide techniques for technical support. Previously reported problem reports are analyzed and symptoms are extracted. Solutions are associated with the previously reported probl","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11294913","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11294913","citation_suggestion":"Patentable. \"Cognitive classification-based technical support system\" (US-11294913). https://patentable.app/patents/US-11294913","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11294913","json":"https://patentable.app/api/llm-context/US-11294913","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:52:11.338Z"}