{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11297182","patent":{"patent_number":"US-11297182","title":"Analysis of call metrics for call direction","assignee":null,"inventors":[],"filing_date":"2020-02-10T00:00:00.000Z","publication_date":"2022-04-05T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":19,"abstract":"Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Analysis of call metrics for call direction","description":"Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is co","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11297182","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11297182","citation_suggestion":"Patentable. \"Analysis of call metrics for call direction\" (US-11297182). https://patentable.app/patents/US-11297182","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11297182","json":"https://patentable.app/api/llm-context/US-11297182","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T21:09:57.410Z"}