{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11303521","patent":{"patent_number":"US-11303521","title":"Support platform with bi-directional communication channel for performing remote actions on computing devices","assignee":null,"inventors":[],"filing_date":"2021-01-20T00:00:00.000Z","publication_date":"2022-04-12T00:00:00.000Z","cpc_codes":["H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L","H04L"],"num_claims":20,"abstract":"An apparatus comprises a processing device configured to establish a bi-directional communication channel between a broker service of a support platform and a given computing device registered with the support platform, to receive at a portal interface of the support platform a request to perform a remote action on the given computing device, and to generate a first message comprising a command to execute the remote action on the given computing device. The processing device is also configured to provide the first message from the broker service to the given computing device over the bi-directional communication channel, to receive a second message comprising results of executing the remote action on the given computing device at the broker service from the given computing device over the bi-directional communication channel, and to output the results of executing the remote action on the given computing device at the portal interface."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Support platform with bi-directional communication channel for performing remote actions on computing devices","description":"An apparatus comprises a processing device configured to establish a bi-directional communication channel between a broker service of a support platform and a given computing device registered with th","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11303521","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11303521","citation_suggestion":"Patentable. \"Support platform with bi-directional communication channel for performing remote actions on computing devices\" (US-11303521). https://patentable.app/patents/US-11303521","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11303521","json":"https://patentable.app/api/llm-context/US-11303521","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T16:26:42.641Z"}