{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11303588","patent":{"patent_number":"US-11303588","title":"Automating a response to a message communicated to a business entity via an online messaging application","assignee":null,"inventors":[],"filing_date":"2019-09-05T00:00:00.000Z","publication_date":"2022-04-12T00:00:00.000Z","cpc_codes":["H04L","G06F","G06N","H04L","G06F","G06F","G06N"],"num_claims":20,"abstract":"A request to communicate a message to a business entity via an online messaging application is received from a user of the online messaging application. An intent of the user is extracted by applying a set of natural language processing techniques to the message and a set of template responses associated with the business entity is retrieved. The intent of the user is mapped to a template response included among the set of template responses and the template response is sent for display to the user. The template response may be communicated to an administrator of an account associated with the business entity and sent for display to the user in response to receiving a request from the administrator to do so. One or more of these steps may be performed at the online messaging application or at a client device associated with the user or the business entity."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Automating a response to a message communicated to a business entity via an online messaging application","description":"A request to communicate a message to a business entity via an online messaging application is received from a user of the online messaging application. An intent of the user is extracted by applying ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11303588","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11303588","citation_suggestion":"Patentable. \"Automating a response to a message communicated to a business entity via an online messaging application\" (US-11303588). https://patentable.app/patents/US-11303588","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11303588","json":"https://patentable.app/api/llm-context/US-11303588","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T13:52:11.370Z"}