{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11308145","patent":{"patent_number":"US-11308145","title":"System and method for multimedia contact center interactions via an audiovisual asynchronous channel","assignee":null,"inventors":[],"filing_date":"2019-05-23T00:00:00.000Z","publication_date":"2022-04-19T00:00:00.000Z","cpc_codes":["G06F","G06Q","G06F","G06F","G06V","G06V","H04M","G06V","H04M","H04M","H04M"],"num_claims":16,"abstract":"A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising information and for providing an entry point of communication with a contact center. A communications channel may be integrated directly with the organization's website, which includes an editable audiovisual interface. A user may interact with the editable interface through a variety of means, including sketching on a webpage and recording to create a video form of audiovisual asynchronous query over the web page. The interaction is analyzed and routed to an agent for handling. The agent may then be connected to the user through the asynchronous channel."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for multimedia contact center interactions via an audiovisual asynchronous channel","description":"A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising infor","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11308145","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11308145","citation_suggestion":"Patentable. \"System and method for multimedia contact center interactions via an audiovisual asynchronous channel\" (US-11308145). https://patentable.app/patents/US-11308145","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11308145","json":"https://patentable.app/api/llm-context/US-11308145","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T23:23:58.502Z"}