{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11463587","patent":{"patent_number":"US-11463587","title":"Predictive mapping for routing telephone calls","assignee":null,"inventors":[],"filing_date":"2020-03-04T00:00:00.000Z","publication_date":"2022-10-04T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M"],"num_claims":20,"abstract":"Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a telephone call from a user to a customer service representative: (1) a sentiment score based on a topic of conversation; (2) an experience score of the customer service representative with a topic of conversation; and (3) a performance score of the customer service representative in managing a topic of conversation."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Predictive mapping for routing telephone calls","description":"Predictive mapping technology is used to route a telephone call from a user to a customer service representative. The disclosed technology can use any one or more of the following factors to map a tel","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11463587","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11463587","citation_suggestion":"Patentable. \"Predictive mapping for routing telephone calls\" (US-11463587). https://patentable.app/patents/US-11463587","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11463587","json":"https://patentable.app/api/llm-context/US-11463587","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T12:16:09.676Z"}