{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11468449","patent":{"patent_number":"US-11468449","title":"Method and system for dynamic visualization of a user journey for customer support","assignee":null,"inventors":[],"filing_date":"2019-05-01T00:00:00.000Z","publication_date":"2022-10-11T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06F","G06F","G10L","G10L","G06F","G06F","G10L","G10L"],"num_claims":16,"abstract":"A method and system for dynamically visualizing a user experience, can involve tracking data indicative of an interaction and a journey taken by a customer and an agent, and selectively rendering a visualization of the interaction and the journey taken by the customer and the agent to aid in a faster resolution of an issue experienced by the customer. In addition, deviant states and routes can be identified within the data indicative of interactions and journeys taken by the customer and the agent."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Method and system for dynamic visualization of a user journey for customer support","description":"A method and system for dynamically visualizing a user experience, can involve tracking data indicative of an interaction and a journey taken by a customer and an agent, and selectively rendering a vi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11468449","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11468449","citation_suggestion":"Patentable. \"Method and system for dynamic visualization of a user journey for customer support\" (US-11468449). https://patentable.app/patents/US-11468449","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11468449","json":"https://patentable.app/api/llm-context/US-11468449","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T17:06:43.228Z"}