{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11470197","patent":{"patent_number":"US-11470197","title":"System and method for replacing hold-time with a call-back in a contact center environment","assignee":null,"inventors":[],"filing_date":"2019-05-07T00:00:00.000Z","publication_date":"2022-10-11T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04L","H04M","H04M","H04M"],"num_claims":26,"abstract":"System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for replacing hold-time with a call-back in a contact center environment","description":"System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for ","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11470197","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11470197","citation_suggestion":"Patentable. \"System and method for replacing hold-time with a call-back in a contact center environment\" (US-11470197). https://patentable.app/patents/US-11470197","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11470197","json":"https://patentable.app/api/llm-context/US-11470197","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T11:19:55.217Z"}