{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11475459","patent":{"patent_number":"US-11475459","title":"System and method for classification of customer query","assignee":null,"inventors":[],"filing_date":"2020-03-20T00:00:00.000Z","publication_date":"2022-10-18T00:00:00.000Z","cpc_codes":["G06Q","G06F","G06F","G06F","G06F","G06N"],"num_claims":13,"abstract":"A system for classification of a customer query is disclosed. The system includes a customer interaction subsystem to receive the customer query from a customer, and a tokenizer subsystem to split the customer query into tokens. The system also includes a multitask profiler subsystem including a mapping module to map the tokens with pre-trained embedding data to assign mathematical codes to the tokens, an attention module to apply attention models hierarchically on a contextual embedding layer to obtain contextual mathematical codes corresponding to the tokens based on the mathematical codes, a classification module to classify the multiple tokens into profiles based on the contextual mathematical codes, and a profile generator to generate a human readable profile and a machine-readable profile based on the profiles. The machine-readable profile and the human readable profile includes at least one of a customer profile, a product profile, an issue profile or a combination thereof."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for classification of customer query","description":"A system for classification of a customer query is disclosed. The system includes a customer interaction subsystem to receive the customer query from a customer, and a tokenizer subsystem to split the","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11475459","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11475459","citation_suggestion":"Patentable. \"System and method for classification of customer query\" (US-11475459). https://patentable.app/patents/US-11475459","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11475459","json":"https://patentable.app/api/llm-context/US-11475459","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T06:29:53.370Z"}