{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11477322","patent":{"patent_number":"US-11477322","title":"System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center","assignee":null,"inventors":[],"filing_date":"2021-10-18T00:00:00.000Z","publication_date":"2022-10-18T00:00:00.000Z","cpc_codes":["H04M","H04L","H04L","H04L","H04L","H04M"],"num_claims":15,"abstract":"A computerized-method for prioritizing tenants for a service for a request-router in a cloud-based Software-as-a-Service-platform contact-center, is provided herein. When a service-monitoring module for a microservice is operating and a request-router is in a throttle-mode for each service of the microservice, the computerized-method may be operating a Tenants-Prioritization (TP) module for each tenant. The TP module may include: (i) receiving a degradation-level (ii) periodically pulling data from an Automatic-Call-Distribution system to calculate agent-activity-levels and call-queue-size; (iii) maintaining the calculated agent-activity-levels, calculated call-queue-size, tenant-trend-indicator and a preconfigured account-impact-score of the tenant; (iv) determining a tenant-tier-level based on a calculated Tenant-Request-Prioritization score; and (v) providing the tenant-tier-level and a number-of-allowed-requests per tenant-tier-level to the request-router, to provide the service to the tenant and other tenants having the determined tier-level, in a preconfigured time-window, based on the tenant tier-level and the number of allowed requests per tenant tier-level."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center","description":"A computerized-method for prioritizing tenants for a service for a request-router in a cloud-based Software-as-a-Service-platform contact-center, is provided herein. When a service-monitoring module f","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11477322","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11477322","citation_suggestion":"Patentable. \"System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center\" (US-11477322). https://patentable.app/patents/US-11477322","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11477322","json":"https://patentable.app/api/llm-context/US-11477322","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T18:49:45.742Z"}