{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11477323","patent":{"patent_number":"US-11477323","title":"Managing queued voice calls","assignee":null,"inventors":[],"filing_date":"2018-12-19T00:00:00.000Z","publication_date":"2022-10-18T00:00:00.000Z","cpc_codes":["H04M","H04M","H04M","H04M","H04M","H04M"],"num_claims":16,"abstract":"The present disclosure relates to a method of managing a voice call having been queued to await a response by a human representative of a call centre, and a device performing the method. In an aspect, a method is provided of managing a voice call having been queued to await a response by a human representative of a recipient of the voice call, the method being performed by a communications device of a calling party and which includes detecting, from a voice indication provided by the recipient, information indicating a current position of the voice call in the queue, and displaying the detected information indicating a current position of the voice call in the queue."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Managing queued voice calls","description":"The present disclosure relates to a method of managing a voice call having been queued to await a response by a human representative of a call centre, and a device performing the method. In an aspect,","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11477323","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11477323","citation_suggestion":"Patentable. \"Managing queued voice calls\" (US-11477323). https://patentable.app/patents/US-11477323","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11477323","json":"https://patentable.app/api/llm-context/US-11477323","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-31T03:14:48.374Z"}