{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11481698","patent":{"patent_number":"US-11481698","title":"Data-driven method and apparatus for handling user inquiries using collected data","assignee":null,"inventors":[],"filing_date":"2018-07-06T00:00:00.000Z","publication_date":"2022-10-25T00:00:00.000Z","cpc_codes":["G06Q","G06N","G06N","G06Q"],"num_claims":17,"abstract":"The present disclosure provides data-driven methods and apparatuses for predicting user inquiries. One exemplary method includes: collecting user behavior data and pre-processing the user behavior data when a user inquiry is received; extracting candidate user behavior data that is contributive to the user inquiry from the pre-processed user behavior data; screening the candidate user behavior data based on a set target behavior data set, and selecting candidate user behavior data that is contained in the target behavior data set; inputting the screened candidate user behavior data into a trained classifier model; and predicting an inquiry category to which the user inquiry belongs. One exemplary apparatus includes a pre-processing module, an extraction module, and a prediction module. The method and the apparatus embodiments of the present disclosure can improve the efficiency and accuracy of the prediction."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Data-driven method and apparatus for handling user inquiries using collected data","description":"The present disclosure provides data-driven methods and apparatuses for predicting user inquiries. One exemplary method includes: collecting user behavior data and pre-processing the user behavior dat","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11481698","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11481698","citation_suggestion":"Patentable. \"Data-driven method and apparatus for handling user inquiries using collected data\" (US-11481698). https://patentable.app/patents/US-11481698","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11481698","json":"https://patentable.app/api/llm-context/US-11481698","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T17:18:26.339Z"}