{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11488188","patent":{"patent_number":"US-11488188","title":"System and method for omnichannel text-based routing, transfer, and communication system","assignee":null,"inventors":[],"filing_date":"2021-06-16T00:00:00.000Z","publication_date":"2022-11-01T00:00:00.000Z","cpc_codes":["G06Q","G06Q","G06F","G06F","G06F","G06F","G06K","G06K","G06N","G06Q","G06Q","G06Q","H04L","H04L","H04L","H04M","H04M","H04M","H04M","G06F","G06Q","H04L","H04L","H04L","H04L"],"num_claims":20,"abstract":"A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation server, a mobile application, a business entity portal, mobile and compute devices for business enterprise and customer, and an enterprise database. Taken together or in part, said system optimizes customer interactions by delivering context aware text message, chat or email to customers; and when requested by customer, optimally routes with context, based upon a multitude of variables, to best available resource to handle the customer interaction. The system may be accessed through web browsers or purpose-built computer and mobile phone applications."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"System and method for omnichannel text-based routing, transfer, and communication system","description":"A system and method for omnichannel text-based routing, transfer, and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing eng","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11488188","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11488188","citation_suggestion":"Patentable. \"System and method for omnichannel text-based routing, transfer, and communication system\" (US-11488188). https://patentable.app/patents/US-11488188","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11488188","json":"https://patentable.app/api/llm-context/US-11488188","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T19:15:41.732Z"}