{"schema_version":"1.0","canonical_url":"https://patentable.app/patents/US-11489793","patent":{"patent_number":"US-11489793","title":"Response qualification monitoring in real-time chats","assignee":null,"inventors":[],"filing_date":"2020-11-22T00:00:00.000Z","publication_date":"2022-11-01T00:00:00.000Z","cpc_codes":["H04L","H04L","H04L","H04L","H04L","H04L","G06F","H04L","H04L"],"num_claims":12,"abstract":"Disclosed are techniques to model when authoritative responses are expected to be received in real-time chat dialogues to facilitate monitoring a live real-time chat and connect a participant to provide an authoritative answer at an appropriate time during the live real-time chat. Historical real-time chat dialogues are used to generate a model for when authoritative responses are expected in real-time chats. A live real-time chat is monitored for an ongoing discussion without an authoritative response, and a response latency window of the model for the live real-time chat is adjusted based on the ongoing discussion in the live real-time chat. In some embodiments, upon entering an optimal window of the ongoing discussion of the live real-time chat indicated by the model where it is determined that no authoritative response is yet received, a new participant is connected to the live real-time chat to provide an authoritative response."},"analysis":{"summary":null,"layman_explanation":null,"technical_analysis":null,"business_analysis":null,"faqs":null,"topics":[],"tech_cluster":null},"seo":{"title":"Response qualification monitoring in real-time chats","description":"Disclosed are techniques to model when authoritative responses are expected to be received in real-time chat dialogues to facilitate monitoring a live real-time chat and connect a participant to provi","keywords":[]},"attribution":{"source":"Patentable","source_url":"https://patentable.app","canonical_url":"https://patentable.app/patents/US-11489793","license":"CC-BY-4.0-like","license_terms":"AI-generated analysis on this page (summary, layman_explanation, technical_analysis, business_analysis, faqs) may be reused with attribution and a visible link back to the canonical URL above. Patent abstracts, claims, and bibliographic data are USPTO public domain.","required_link":"https://patentable.app/patents/US-11489793","citation_suggestion":"Patentable. \"Response qualification monitoring in real-time chats\" (US-11489793). https://patentable.app/patents/US-11489793","copyright_holder":"Nomic Interactive Technology LLC"},"links":{"html":"https://patentable.app/patents/US-11489793","json":"https://patentable.app/api/llm-context/US-11489793","site":"https://patentable.app","llms_txt":"https://patentable.app/llms.txt"},"generated_at":"2026-05-30T15:38:05.861Z"}